Regardless, I was only able to redeem $50 in either free play or promotional chips. Given the popularity, I would have expected more associates to handle the demand. The manager only said to go to the Security desk (equally unhelpful, but that’s another story) and fill out a comment card.Īdditionally, both the rewards line and cashier line were long.

For those who live nearby, it’s not an issue, but I can see others come back in three days and also have the same issues as I did. Because of their error, I was out $100 (net to $80) and felt swindled.Įven as I was talking with the managers making my case, both associates on either side of me did not tell new signups that they would have to wait between redemptions. It makes no sense for me to drive six hours for $50 free play, I said, so this promotion failed spectacularly for me. I reiterated the principle that, had their associates been trained properly and provided me the correct information, I would have made the decision not to gamble, or only gamble up to $50 instead and be able to get that back on Sunday. Repeating that there’s nothing they can do, they were unable to help. I came back, went to the Live! Rewards center, to speak with an associate, a manager, and his manager, who were equally stubborn and obstinate.

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